CRISIS MANAGEMENT

Even the best laid and thought out plans can be affected by a plethora of unforeseen circumstances, it is vital for a company, in the modern business environment to have contingency plans to fall back on. Contingency plans need to be constantly reviewed and revised to ensure that they will offer a practical recourse to the company’s situations.

Aims and Objectives

At the conclusion of this course the delegate will be able to:

• Identify what exactly a crisis is

• Understand the various roles within the crisis management team

• Create a crisis management plan

• Put the plan into action

• Understand the various emergency response situations

• Implementing damage control

• Understand the shortcomings of crisis management control

This course is ideal for

• Anyone involved in emergency planning and crisis management

• Crisis Management Teams

• Executives and Board-of-directors

• Security Managers

Course Content

• Introduction to crisis management

• Identifying a crisis - Conducting the Crisis Audit

• Crisis management basics

• Stages of a crisis

• Understanding the crisis management tools

• Leadership within a crisis situation

• Crisis team structure and responsibility

• Crisis Communication with stakeholders and media

• Crisis procedures and emergency setup

• Putting the crisis management plan into action

• Emergency response planning and actioning

• Weaknesses in crisis management plan

• Strategic evaluation of security measures

• Maintaining Plans

• Technology integration

Delegates Prerequisites

Have a good understanding of their own subject area.

Course Methodology

This course is an instructor led classroom based environment, always guaranteed to be taught by a subject matter expert. The classes will be conducted over 2 days. The course consists of a blend of lectures, application, individualistic and team based exercises. All other materials will be provided to the attendees in the classroom environment. At the conclusion of the course, there will be an exam and a certification can be obtained upon attaining the passing grade.